One year warranty is offered for all of our products !
1. Your one year warranty starts from you place the order.
We can resolve any issues that may arise with the product within a year. Personal damage is not included in your standard one year warranty. It is the responsibility of the purchaser to ensure all items are included with your package before signing the parcel.
Shipping cost of both sides will be beared by the purchaser if you need to repair anything. Please send ONLY by air mail or EMS, as other express companies may charge taxes or stop parcels. Any personal damage found, we will charge a repair fee.
2. Write down the problem, your order number, order date, your name, address and phone number and place a copy in the return package. This will allow us to find the issue, resolve it and get it back to you as fast as possible.
Once we receive your product here at our facility, it usually takes 7 business days before you will get your product back.
3. Please make sure everything is included and well-packed without any damage before you sign the parcel. If you do not check the product before signing and find problem after opening it, it will be difficult to claim for any missing or damaged items.
We are irresponsible for any customs problems or taxes. Please verify your order with customs before making purchase.
Pay attention: Please do not deliver return products by express like TNT, UPS, FEDEX, DHL, ONLY by EMS, OR REGISTERED MAIL.We will not take any responsibility for taxes or customs problem. China forbid import broken phones, if they find the copy, they will destroy them. Thanks for your understand.